1. Introduction
PioneerEducationTech ("PioneerEducationTech," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information when you use our websites, applications, products, and services (collectively, "Services").
This Policy is compliant with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and allied Rules, and is also inspired by global best practices. For residents of other jurisdictions (such as the EU or UK), additional requirements may apply.
2. Information We Collect
We collect the following categories of personal information:
A. Information You Provide
- Account Information: Name, contact information, institutional details, account credentials, payment information, and transaction history.
- User Content: Data included in your use of our Services, such as educational materials, uploads, assignments, chat messages, feedback, or files.
- Communication Information: Your contact details and the contents of any communications you send to us (such as support requests or survey responses).
- Social Media Information: Information provided when you interact with our pages on platforms like Facebook, Instagram, YouTube, LinkedIn, etc.
- Other Information: Any other details you provide (for instance, at events, surveys, or for identity verification).
B. Information Collected Automatically
- Log Data: Information sent by your browser/device, such as your IP address, browser type, time zone, device details, and how you interact with our Services.
- Usage Data: Pages visited, features used, content viewed or engaged with, time spent, and your actions within the Services.
- Device Information: Device name, OS, device IDs, and browser version.
- Cookies and Analytics: We use cookies and online analytics tools to administer and improve our Services.
3. How We Use Personal Information
We use personal information for the following purposes:
- To provide, administer, and improve our Services;
- To analyze usage and conduct research for platform enhancement;
- To communicate with you (including service updates and marketing, with opt-out options);
- To develop new features, courses, and educational offerings;
- To prevent fraud, protect system security, and investigate abuse;
- To comply with legal obligations or requests from government authorities;
- For business transitions, such as mergers or acquisitions.
Aggregated or De-identified Data: We may aggregate or de-identify personal information for research, analytics, or to improve our Services, and may share or publish such information, provided individuals cannot be re-identified.
4. Sharing and Disclosure of Personal Information
We do not sell your personal data.
We may disclose personal information in the following circumstances:
- Vendors and Service Providers: For cloud hosting, analytics, communication, payment processing, and IT support, with contractual confidentiality and security obligations.
- Educational Institutions: Where you are affiliated, and as necessary for academic administration or services.
- Legal/Government Requirements: To comply with applicable laws, court orders, or to respond to law enforcement.
- Business Transfers: In mergers, acquisitions, or restructuring events.
- Other Users/Third Parties: Where you choose to share information (e.g., group workspaces, collaborative features).
5. International Data Transfers
Personal data may be transferred or processed outside India, but only in compliance with Indian law and using adequate contractual and security safeguards. Data transfers are restricted to countries deemed "trusted" by the Government of India or subject to your explicit consent.
6. Children's Privacy
Our Services are not intended for children under the age of 13. For users aged 13–18, parental or guardian consent is required to use the Services. We do not knowingly collect personal data from children below 13. If you believe such data has been collected, please contact us at contact@pioneereducationtech.com for prompt deletion.
7. Your Rights
Under Indian law, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Correct or update your personal information.
- Erasure: Request deletion of your data (except where retention is required by law).
- Consent Management: Withdraw consent for processing at any time (withdrawal will not affect processing already undertaken).
- Data Portability: Request transfer of your data in a machine-readable format (where technically feasible).
- Objection and Restriction: Object to or restrict processing under certain circumstances.
- Grievance Redressal: Lodge complaints with our Grievance Officer.
Requests can be made by emailing contact@pioneereducationtech.com. We may verify your identity before acting on your request, and respond within the statutory time frame.
8. Data Security and Retention
We implement robust technical and organizational measures (including encryption, access controls, and regular security reviews) to protect personal data against loss, misuse, unauthorized access, or disclosure.
Personal data is retained only for as long as necessary to provide our Services, meet legal obligations, or for legitimate business purposes. Retention periods depend on the nature of the data, purpose of processing, and legal requirements.
9. Third-Party Links and Services
Our Services may contain links to third-party sites or services. Their privacy practices are not covered by this Policy. We encourage you to review their privacy policies before providing any information.
10. Grievance Redressal and Contact
As required by Indian law, you may contact our email for grievances for any complaints, queries, or requests related to your data:
Email: contact@pioneereducationtech.com
We will aim to resolve grievances within 30 business days.
11. Changes to This Policy
We may update this Policy from time to time. Updated versions will be posted on our website, and material changes will be notified by email or prominent notice. Continued use of the Services after changes indicates your acceptance of the revised Policy.
12. Special Disclosures for Indian Law
- No Sale of Personal Data: We do not sell your data to third parties for monetary consideration.
- No Automated Decision-Making: We do not make solely automated decisions affecting your legal rights.
- No Behavioral Advertising to Minors: We do not target behavioral advertising to users identified as minors.
- Full DPDP Act Compliance: We comply with all principles and procedures outlined in the Digital Personal Data Protection Act, 2023 and the IT Act, 2000.